Terms and Conditions / Return Policy

Return policy

You can return items within 30 days of receipt. To process your exchange or refund request, you must ensure the following:

• Products must be in their original condition with original tags and labels intact.
• The packaging must not be damaged and must be in its original condition.
• Send an email to info@cenzastudio.com including your personal details and order number.
• Returned items must not show any signs of use.
• Order number.
• Photographic or video evidence clearly showing the problem (for damaged, misdescribed or defective items).
• If the problem is confirmed, we will cover all costs to quickly deliver a replacement.
• Returns or cancellations are not possible once the package has been shipped and is being delivered.
  

Returns that do not meet these conditions cannot be processed. We reserve the right to refuse returns if we suspect the items have been used or damaged through no fault of ours.

Always ensure your package has a tracking code. Returns lost without proof of tracking will not be refunded. Shipping your return without a tracking code is at your own risk. You are responsible for return shipping costs, including any customs fees; return shipping costs are non-refundable. We are not responsible for returns marked as "lost in transit."

Send the package (with tracking) to the return address.

Upon receipt of your return, we will notify you by email and process your refund within a few days.

Unfortunately, the following products cannot be returned:

• a. Sealed products when the seal is broken.
• b. Custom-made items made to the consumer's specifications.
• c. Clearly personalized items.
• d. Items that cannot be returned due to their nature.
• e. Products such as underwear, lingerie, stockings and personal care products for hygiene reasons.
• f. Products must be returned within 14 days of arrival.

Order Cancellations

Orders can only be canceled within 5 minutes of placing them. After this time, orders are processed and cannot be canceled.

To cancel your order, please contact us at info@cenzastudio.com immediately after placing your order.

Return shipments are at the sender's risk, and return shipping costs are the buyer's responsibility and will not be reimbursed by us.

Privacy Policy

Cenza Studio Privacy Policy

We understand that you trust us. Therefore, we consider it our responsibility to protect your privacy. On this page, we will inform you about the data we collect when you use our website, why we collect this data, and how we improve your user experience with it. This way, you understand exactly how we work.

This Privacy Policy applies to Cenza Studio's services. Please note that Cenza Studio is not responsible for the privacy practices of other websites and sources. By using this website, you indicate your acceptance of our Privacy Policy. Cenza Studio respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially.

Our use of collected data

Use of our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to run the service. The data is stored on secure servers owned by Cenza Studio or a third party. We do not combine this data with any other personal data we hold.

Communication

When you send us emails or other messages, we may retain those messages. Sometimes, we ask you for personal data that is relevant to the current situation. This allows us to process your requests and respond to your inquiries. The data is stored on secure servers owned by Cenza Studio or a third party. We do not combine this data with other personal data we hold.

Cookies

We collect data for research purposes to better understand our customers so that we can tailor our services accordingly. This website uses "cookies" (small text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to secure servers owned by Cenza Studio or a third party. We use this information to track your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Third party

Information is not shared with third parties, except for the web applications we use for our online shop. This includes, among other things, the WebwinkelKeur rating system. This data will only be used for the purpose of the specific application and will not be distributed further. In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your data.

Modifications

This privacy statement is tailored to the use of and possibilities on this website. Any adaptations and/or modifications to this website may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choice for personal data

We offer all visitors the ability to view, modify, or delete any personal information currently provided to us.

Adjust/Unsubscribe from the newsletter service

At the bottom of each mailing, you will find the option to edit your information or unsubscribe.

Adjust/Unsubscribe from communication

If you wish to change your information or be removed from our files, you can contact us. See contact information below.

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our websites and others may not function properly if cookies are disabled in your browser.

Questions and comments

We regularly review our compliance with this privacy policy. If you have any questions regarding this privacy policy, please contact us:

Cenza Studio

Info@cenzastudio.com

General Conditions

Article 1 – Definitions
In these terms and conditions, the following terms are defined as follows:

• Cooling-off period: the period during which the consumer can exercise his right of withdrawal;
  
• Consumer: the natural person who is not acting within the framework of a professional or commercial activity and who concludes a distance contract with the entrepreneur;
  
• Day: a calendar day;
  
• Duration transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  
• Durable medium: any means enabling the consumer or entrepreneur to store information addressed personally to him, in a manner that allows future consultation and reproduction unchanged;
  
• Right of withdrawal: the possibility for the consumer to cancel the distance contract during the reflection period;
  
• Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
  
• Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, where the exclusive use of one or more distance communication techniques is made until the conclusion of the contract;
  
• Distance communication technique: any means used to conclude a contract without the consumer and the entrepreneur being simultaneously present in the same space;
  
• General Conditions: these General Conditions of the Contractor.
  

 

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur as well as to every distance contract concluded and to every order placed between the entrepreneur and the consumer.

 

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will be informed before the distance contract is concluded where the general terms and conditions can be consulted and that they will be sent to the consumer free of charge as soon as possible upon request.

 

If the distance contract is concluded electronically, and by way of derogation from the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, the entrepreneur will be informed before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge, electronically or otherwise, upon request.

 

If, in addition to these general terms and conditions, specific product or service conditions also apply, the provisions of paragraphs two and three apply by analogy, and in the event of a conflict between the general terms and conditions, the consumer may always rely on the provision that is most favorable to him.

 

If one or more provisions of these general terms and conditions are void or cancelled in whole or in part at any given time, the contract and these general terms and conditions shall remain valid for the rest, and the provision concerned shall be replaced without delay, in mutual consultation, by a provision which comes as close as possible to the original objective.

 

Situations not provided for in these general conditions must be interpreted "in the spirit" of these general conditions.

 

Any ambiguities in the interpretation or content of any provision of these terms and conditions shall be explained "in the spirit" of these terms and conditions.

 

Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly mentioned in the offer.

 

The offer is non-binding. The entrepreneur reserves the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

 

All images, specifications and data included in the offer are indicative and cannot give rise to claims for compensation or termination of the contract.

 

The product images are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.

 

Each offer contains clear information that allows the consumer to understand their rights and obligations when accepting the offer. This includes, in particular:

• the price, excluding customs clearance fees and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier services will use the special regime for postal and courier services regarding importation. This regime applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier services will collect the VAT (with or without the customs clearance fees charged) from the recipient of the goods;
  
• any shipping costs;
  
• the manner in which the contract will be concluded and the steps necessary for this purpose;
  
• the application or not of the right of withdrawal;
  
• the terms of payment, delivery and execution of the contract;
  
• the period for acceptance of the offer or the period during which the price is guaranteed by the contractor;
  
• the amount of the tariff for distance communications if the costs associated with the use of the distance communication technique are calculated on a basis different from the regular basic tariff for the means of communication used;
  
• whether the contract is archived after its conclusion, and, if so, how the consumer can consult it;
  
• the manner in which the consumer can check and, if necessary, correct the data he has provided in the context of the contract before the conclusion of the contract;
  
• other languages, in addition to Dutch, in which the contract may be concluded;
  
• the codes of conduct to which the entrepreneur adheres and the manner in which the consumer can consult these codes of conduct electronically;
  
• the minimum duration of the distance contract in the case of a duration transaction.
  

 

Optional: Available sizes, colors and types of materials.

 

Article 5 – The contract
The contract is concluded, subject to the provisions of paragraph 4, at the time of acceptance of the offer by the consumer and compliance with the conditions attached thereto.

 

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can cancel the agreement.

 

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can make an electronic payment, the entrepreneur will take appropriate security measures.

The entrepreneur may, within the limits of applicable legislation, check whether the consumer is able to meet his payment obligations, as well as the facts and factors relevant to the responsible conclusion of the distance contract. If, on the basis of this check, the entrepreneur has good reasons not to conclude the contract, he is entitled to refuse an order or request with reasons or to make execution subject to special conditions.

The entrepreneur shall provide the consumer with the following information together with the product or service, in writing or in such a way that the consumer can easily store it on a durable medium:

1. the address of the entrepreneur's establishment to which the consumer can turn in the event of a complaint;
2. the conditions and manner in which the consumer can exercise his right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
3. information on warranties and existing after-sales service;
4. the information referred to in Article 4, paragraph 3, of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
5. the conditions for terminating the contract if it has a duration of more than one year or is concluded for an indefinite period.

 

In the case of a fixed-term transaction, the provisions of the preceding paragraph apply only to the first delivery.

Each contract is entered into subject to the suspensive condition of sufficient availability of the products concerned.

 

Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to withdraw from the contract without giving any reason within 14 days. This cooling-off period begins on the day after the consumer or a representative designated in advance by the consumer and notified to the entrepreneur has received the product.

 

During the withdrawal period, the consumer must handle the product and its packaging with care. He may only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If the consumer exercises his right of withdrawal, he must return the product with all supplied accessories and, as far as is reasonable, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur in writing (e.g., by email) within 14 days of receiving the product. After informing the entrepreneur of their wish to exercise their right of withdrawal, the consumer must return the original product within 14 days. The consumer must prove that the items were returned on time, for example, by providing proof of postage.

If the consumer has not informed the entrepreneur of their wish to exercise their right of withdrawal within the periods mentioned in paragraphs 2 and 3, or if the product has not been returned, the sale is considered final.

 

Article 7 – Costs in the event of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, this is subject to the condition that the product has already been returned to the entrepreneur or that conclusive proof of full restitution is provided.

 

Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, or at least before the conclusion of the contract.

 

Exclusion of the right of withdrawal is only possible for the following products:

1. which have been manufactured by the entrepreneur in accordance with the consumer's specifications;
2. which are clearly of a personal nature;
3. which, by their nature, cannot be returned;
4. which can deteriorate quickly or expire;
5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no control;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software for which the consumer has broken the seal;
8. for hygiene products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for the following services:

1. relating to accommodation, transport, catering or leisure to be provided on a specific date or during a specific period;
2. whose delivery began with the express agreement of the consumer before the expiry of the withdrawal period;
3. relating to betting and lotteries.

 

Article 9 – The price
During the period of validity indicated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

 

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market, over which the entrepreneur has no influence, at variable prices. This subjection to fluctuations and the fact that any prices indicated are guide prices will be stated in the offer.

 

Price increases within 3 months of the conclusion of the contract are only permitted if they result from legal provisions.

 

Price increases from 3 months after the conclusion of the contract are only permitted if the contractor has provided for this and:

1. they result from legal provisions; or
2. The consumer has the right to terminate the contract from the day the price increase takes effect.

 

The place of delivery, according to Article 5, first paragraph, of the VAT Act 1968, is located in the country where the transport begins. In this case, the delivery takes place outside the EU. Therefore, import VAT or customs clearance fees will be charged by the postal or courier services. Therefore, no VAT will be charged by the entrepreneur.

 

All prices are subject to printing and typing errors. The entrepreneur accepts no liability for printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

 

Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of quality and/or usability, as well as the statutory provisions and/or government regulations in force on the date of conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

 

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and remedies that the consumer has under the contract against the entrepreneur.

 

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is in no way responsible for the ultimate suitability of the products for any individual application by the consumer, nor for advice regarding the use or application of the products.

 

The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products himself or by a third party;
  
• The delivered products have been exposed to abnormal conditions or have been otherwise mistreated, or in contradiction with the contractor's instructions and/or the treatments indicated on the packaging;
  
• The defect is due in whole or in part to regulations imposed by the authorities concerning the nature or quality of the materials used.
  

 

Article 11 – Delivery and execution
The contractor will make every effort to ensure the greatest care when receiving and executing product orders.

 

The place of delivery will be the address the consumer has provided to the company.

In accordance with Article 4 of these General Terms and Conditions, the company will fulfill accepted orders as quickly as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery time. If delivery is delayed or if an order cannot be fulfilled, or can only be partially fulfilled, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to cancel the contract free of charge and to claim compensation, if applicable.

 

In the event of cancellation in accordance with the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement product. Upon delivery, it will be clearly and intelligibly indicated that a replacement product is being provided. The right of withdrawal cannot be excluded for replacement products. Any return costs will be borne by the entrepreneur.

 

The risk of deterioration and/or loss of the products rests with the entrepreneur until the moment of delivery to the consumer or to a representative designated by the consumer and communicated to the entrepreneur, unless explicitly agreed otherwise.

 

Article 12 – Term contracts: duration, termination and extension

Termination
The consumer may terminate a contract of indefinite duration, for the regular supply of products (including electricity) or services, at any time, subject to compliance with the agreed termination rules and notice not exceeding one month.

 

The consumer may terminate a fixed-term contract for the regular supply of products (including electricity) or services at any time at the end of the fixed term, subject to compliance with the agreed termination rules and notice not exceeding one month.

 

The consumer may terminate the contracts mentioned in the preceding paragraphs:

• At any time, without being limited to termination at a specific time or during a specific period;
  
• By respecting at least the same terms as those used to conclude the contract;
  
• Always with the same notice period as the contractor set for himself.
  

 

Prolongation

A fixed-term contract, aimed at the regular supply of products (including electricity) or services, cannot be tacitly extended or renewed for a fixed period.

 

However, a fixed-term contract for the regular supply of newspapers and daily or weekly magazines may be tacitly extended for a maximum period of three months, provided that the consumer may terminate the extended contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract for the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer may terminate the contract at any time with a notice period of no more than one month, or, in the case of a contract for the supply of daily or weekly newspapers and magazines but less frequently than once a month, with a notice period of no more than three months.

 

A fixed-term contract for the supply of a sample of daily or weekly newspapers or magazines (trial or discovery subscription) will not be tacitly extended and will terminate automatically at the end of the trial or discovery period.

 

Duration
If a contract has a term of more than one year, the consumer may terminate this contract at any time after one year, with notice not exceeding one month, unless termination before the end of the agreed term is contrary to reason and fairness.

 

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days from the start of the reflection period referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period begins upon receipt by the consumer of the contract confirmation.

The consumer is obliged to immediately notify the entrepreneur of any errors in the payment information provided or provided.

 

In the event of non-payment by the consumer, the entrepreneur has, subject to legal limitations, the right to charge the reasonable costs previously notified to him.

 

Article 14 – Complaints management
Complaints regarding the performance of the contract must be submitted to the entrepreneur within 7 days, in a complete and clear manner, after the consumer has discovered the defects.

 

Complaints submitted to the entrepreneur will be processed within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises, which is subject to the dispute resolution procedure.

 

A claim does not suspend the contractor's obligations unless the contractor indicates otherwise in writing.

If the complaint is deemed justified by the contractor, the latter will choose to replace or repair the delivered products free of charge.

 

Article 15 – Disputes
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

 

Article 16 – CESOP
Due to the enhanced measures introduced in 2024 regarding the “Amendment to the Value Added Tax Act 1968 (Payment Service Providers Directive Implementation Act)” and the establishment of the Centralised Information System for Electronic Payments (CESOP), payment service providers may be required to record data in the European CESOP system.